Trusted Service Since 2015
How it works
How long do appointment usually last?
The length of the appointment depends on the issue you need help with. Most appointments are from 45-90 minutes in length.
Is it safe to allow someone onto my computer remotely?
It is safe if the person is known and trusted. There are many criminals on the internet who would like you to believe they want to help, but are really wanting to scam you. I have built my customer base in the Shuswap area over several years and most of my customers have met me in person. I also use secure, temporary remote software that does not stay running on your computer once the remote session has ended.
Is it better to take my computer in to a physical repair shop?
If the issue you need help with requires a physical repair, then you will need to bring it in to local shop. This might include a failing hard drive or other physical problems, or a hardware upgrade. Certain software related tasks, such as reinstalling an operating system, may also require the help of a local shop. There are many other types of issues that I can assist with remotely that do not require being physically at the computer. This can be more convenient and it might also save you some money. If I have worked with you in the past you may also prefer to continue receiving help from someone you know and trust, which I am happy to do.
Why might the appointment not actually start until up to 30 minutes after the scheduled time?
On my booking page and in the confirmation emails you receive, I indicate that the actual start time might be up to 30 minutes past the scheduled time. This is due to my own family life and sometimes requiring a few extra minutes before I can begin the appointment and give you my full attention.
What happens if you aren't able to resolve my issue within the allotted time?
I do have some flexibility to continue working beyond the end of the regular scheduled appointment time. I normally only accept one appointment per evening, so there is no concern about having to end due to another appointment. If your needs will take longer than is reasonable for one evening though, I may need to finish things up the next day. In this case I will let you know, and leave the remote software connected overnight. I may be able to finish early the next morning, or at another point during the following day or evening.
If my issue takes more than a day to complete, how will I be charged?
I used Adjusted Time billing, which means I run a timer when I am physically working on your screen, and I pause it when I am not. In most cases what causes an appointment to run into the next day is automated software such and virus scanners that take a long time to complete. I pause the timer while this is going on and I am not doing anything else on your screen. So just because your appointment runs overtime does not nessesarily mean that your bill will end up being much higher than expected.
What payment methods do you accept?
I accept credit card payments, Interac e-Transfer, and mailed cheques. Credit card payments can be made online using a Pay Now button in the invoice I send you, or by providing me with your credit card number over the phone (processed by Quickbooks). E-transfers can be sent to email@example.com. If you are paying by cheque I will provide you with the mailing address. Cheques can be made out to Shuswap Computer.